Travel Concierge Service Fees

 

RA Lifestyle Management charges a travel concierge service fee in order to perform various services required to plan and arrange your travel. Service fees are based on the time and complexity of the arrangements as well as the level of commission vendors pay to RA Lifestyle Management. Actual service fee amount will be quoted to client in advance of provision of services.

Service fees are per booking and are non-refundable. Service fees are separate from any fees/payments paid to vendors directly and separately to RA Lifestyle Management by credit card or through PayPal.

Fees are due at the time the service is rendered and are not refundable. Fees are strictly for our time and expertise - we make no guarantees of results, written or implied.

 

SERVICE FEES

This is a general guide and is subject to change depending on revisions introduced by vendors as well as the time and circumstances of the service, amendment or cancellation. These fees are non-refundable.

 

ONLINE BOOKINGS

  • $7.75 (Air)

  • $17.00 (Air and Hotel)

  • $17.00 (Hotel and/or Car)

FULL-SERVICE BOOKINGS

  • $37.00 (Domestic)

  • $67.00 (International) 

  • $27.00 (Hotel and Car)

Fee: Applied toward balance of trip when booked

 AGENT TEAM

  • One unique aspect of our Travel Concierge Team is that 90% of them work from home-based offices with the latest in technology ensuring the highest level of service while keeping your data secure.  Also allowing us to hire the best Travel Specialists in the industry, giving us an amazing documented average hold time of 5 minutes or less

  • Our agent pool has an average experience of 10 years in the industry

AFTER HOURS CARE TEAM

  • 24/7/365 customer care – we do not close

  • State-of-the-art technology provided by our own after hours team

  • No additional fee for modifying or assisting with an existing reservation

 

LIMITATIONS OF RESPONSIBILITY AND DISCLOSURE. RA Lifestyle Management acts solely as a booking agent for disclosed principal suppliers; cruise lines, hotels, airlines, air charters, bus companies, ground transportation, boat purveyors or owners, and other independent contractors providing accommodations, transportation, and/or other services (“vendors”), and is not the source or provider of the travel services. Each of these supplier companies is an independent entity with its own management, and is not subject to the control of RA Lifestyle Management. Customer is advised that the suppliers whose names appear in travel documentation are those actually responsible for providing the travel services purchased, and consents to the use of those suppliers, and understands and agrees each supplier’s Terms and Conditions are contained in printed form and are set forth on their respective websites, which govern the transaction. All bookings are accepted by RA Lifestyle Management as "agent" for the disclosed travel suppliers on your itinerary. The transportation, accommodations and other services provided by the identified sea, ground, and air operator suppliers offered are subject to the terms and conditions contained in the tickets, exchange orders or vouchers issued by them and/or their suppliers, including Terms and Conditions on their respective websites.

 

INDEMNIFICATION

Clients agree to protect and indemnify RA Lifestyle Management, its affiliates, host agency and/or their respective suppliers and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by:

  • you or on your behalf in excess of the liability described above; or

  • by third parties as a result of

    • your breach of these Terms and Conditions, notices or documents referenced on the Site;

    • your violation of any law or the rights of a third party.