RA Lifestyle is committed to delivering:

Last updated: 8/1/2023

1. Introduction

Welcome to RA Lifestyle Management. By accessing and using our services, you agree to abide by the terms and conditions set forth in this agreement. Please review them carefully. If you do not agree with any of these terms, refrain from using our services.

2. Accessibility & Service Standards

  • 2.1 24/7 Access: We strive to provide ‘round-the-clock’ accessibility to our RA Lifestyle Managers to serve you wherever you are in the world.

  • 2.2 General Membership Level: Offers a reactive service.

  • 2.3 Service Timelines: Request completion timelines will be mutually agreed upon, and you will be informed regularly about the status of your requests.

3. Communication & Courtesy

  • 3.1 Personalized Approach: Our services are tailored to exhibit personality & character, steering clear of automated or 'call-center-like' interactions.

  • 3.2 Preferred Communication: Contact us through your preferred method: email or telephone. We adjust our communication methods based on the nature of requests.

4. Value Proposition

  • 4.1 Tailored Recommendations: We understand your unique lifestyle requirements, offering objective recommendations based on personal preferences using our network of reliable global suppliers.

  • 4.2 Specialist Knowledge: Benefit from our internal team of specialists in their respective fields.

5. Privacy & Data Protection

  • 5.1 Data Confidentiality: Your requests and personal data will be managed with the utmost discretion, ensuring confidentiality and cultural sensitivity.

  • 5.2 Data Security: Personal information is stored securely in our CRM database and is protected against unauthorized access.

6. Feedback & Complaints

  • 6.1 Rapid Resolution: Should you have concerns, your feedback will be promptly addressed by your Lifestyle Manager and, if necessary, escalated to our Head of Lifestyle Managers.

  • 6.2 Continuous Engagement: We periodically reach out to you to ensure service quality and gather feedback. Your input helps us enhance our offerings.

7. Recording & Improvement

  • 7.1 Call Recordings: Our calls are recorded for training purposes and to strive for service excellence.

  • 7.2 Continuous Evaluation: We are committed to an internal culture that emphasizes continual service evaluation and enhancement.

8. Limitations & Liability

RA Lifestyle Management can't guarantee access to any specific service or product and isn't liable for requests that aren't fulfilled due to circumstances beyond our control. Our services are intended to provide recommendations and facilitate access based on the information available to us.

9. Governing Law & Jurisdiction

These terms shall be governed by and construed in accordance with the laws of the State of Texas, and you agree to submit to the exclusive jurisdiction of the [applicable state] courts.

10. Modifications to Terms

We reserve the right to amend these terms periodically. Any modifications will be posted on this page. Your continued use of our services after such updates constitutes acceptance of the modified terms.


* For more information, please review: Terms & Conditions